Privacy Policy

Privacy Policy

At The Grim Stitchery, your privacy is treated with the same care we give our crafted creations. This policy explains how we collect, use, and protect your personal information when you visit our shop or make a purchase.

1. Information We Collect

When you place an order, we collect the information you provide — such as your name, billing and shipping addresses, payment details, and email address — so we can process and deliver your purchase. We also automatically receive your IP address and browser type to help us improve our store’s layout and functionality.

2. How We Use Your Information

  • Fulfil and deliver your orders
  • Communicate updates or issues with your purchase
  • Improve our products and services
  • Comply with legal or tax obligations

We will never sell, rent, or share your information with third parties for marketing purposes.

3. Fulfilment Partners

Orders are produced and shipped by our trusted partner, Printful, which manufactures items close to the customer to reduce shipping time, cost, and environmental impact. Printful only receives the data necessary to fulfil your order and is committed to GDPR-compliant handling of all information.

4. Marketing Communications

If you subscribe to The Grim Gazette or any mailing list, we will only send you updates you have agreed to receive. You can unsubscribe at any time using the link in our emails.

5. Data Storage and Security

Your data is securely stored on Shopify’s encrypted servers. Payment information is processed through Shopify Payments or other PCI-compliant providers; we never store full card details ourselves.

6. Your Rights

You may request a copy of your data, ask for corrections, or request deletion by contacting us at info@thegrimstitchery.com. If you are based in the UK or EU, you also have the right to lodge a complaint with your local data-protection authority.

7. Changes to This Policy

We may update this policy periodically to reflect operational, legal, or regulatory changes. Updates will appear on this page with a revised “last updated” date.

8. Contact

If you have any questions, please contact us at info@thegrimstitchery.com or through the Contact page on our site.